SuncrestReef

Follow these steps from the Neptune forums to reset it: 4. If you have an Apex Classic model (Apex Classic, Apex Gold, Apex Lite, or Apex Jr): Do an Initialize All of the Apex using the classic web pages (Configuration->Misc Setup page-Initialize memory->Initialize All) or through the display module menu system (System->Init Memory->Init All). source: https://forum.neptunesystems.com/showthread.php?7399-Transfering-an-Apex-To-or-From-Someone-Else

Did you first remove it from Fusion, and did you reset it back to factory defaults before following the setup guide?

Yes, but you still need to remove it from Fusion before you can add it back. Follow this guide as if you are selling it to a new owner: https://forum.neptunesystems.com/showthread.php?7399-Transfering-an-Apex-To-or-From-Someone-Else

I'd recommend removing the Apex from Fusion, then walking through the basic setup process to re-link it. 1. On your Fusion account, click the red dropdown button, then click Remove. 2. Follow the steps in the Getting Started Guide to link your Apex: https://www.neptunesystems.com/getstarted/apexclassic/

Do you still want help? I asked you several questions last night but you didn't give any answers.

@BrianB Did you figure it out?

I'm surprised you're not listing it at $1,000,000 like others on eBay.

I think you're misunderstanding my question. Don't look at your blue Display module. On your computer or your phone, browse to https://apexfusion.com and log in. Once you've logged in, what does the screen show? And let me know what kind of phone or computer you're using because that will dictate how we proceed with troubleshooting.

OK. Maybe you missed my other question above: I need to know what it says if you log in to https://apexfusion.com Also, what kind of device are you using to connect? iPhone/iPad, Android, PC, Mac? The newly updated IOS Fusion app greatly simplifies the setup process.

Since you said you used it 3 years ago, I need to know if it's the 2016 model, the Apex Classic, or the Apex Jr: Apex 2016: Apex Classic: Apex Jr: Next, I need to know what it says if you log in to https://apexfusion.com

Which model is your Apex? When you log into Fusion, does it show that you have an Apex linked to your account?

BRS: https://www.bulkreefsupply.com/trident-cal-alk-mag-monitoring-system-neptune-systems.html Saltwater Aquarium: https://www.saltwateraquarium.com/apex-trident-alk-cal-mag-monitoring-device-neptune-systems/

You don't even bother with a nori clip anymore? Or did they eat the clip too? 🤣

Oh, I assumed you had the EB832. Makes sense.

Do you not have any available 1Link ports?

Yes, that looks correct! Do you have an old adapter to compare against? Or were you using a 1Link cable instead?

I know I saw something a while back in the Neptune Community Forums about generic adapters. Something about barrel size and polarity, but I can't find that post. Try searching there and I'm sure you'll find it.

Be sure it's 24v with 36w output. They make different 24v adapters for the PMUP and a higher output one that works with DOS/Trident/1Link.

Thanks Rudy! Happy holidays from me and my tank as well, in particular the great frags I've gotten from you!

I haven't tried this myself, but check out this 2 minute video with before & after views:

@obrien.david.j is creating the ultimate "Frankentank". 🤣

Do you have a link or a specific brand? When I search on Amazon the best I can find is about $15 for 10lbs.

I saw this on Facebook and thought I’d share it here:

I love my kole tang. He suffered HLLE the first month I had him, but he’s recovered nicely with just a bit of scarring. Super peaceful, graceful, and majestic. What’s your current favorite?