youcallmenny Posted July 9, 2019 Share Posted July 9, 2019 It's been like 3 months and 2 out of 4 of my Hydra 26's have died and had to be returned. I just got the replacement for the second light and all 3 'blue' diodes don't function at all. That's 3 lights that have had to be returned. They only ship UPS ground too so each time this happens I'm down a light on my tank for a week and a half. Anyone had these kinds of problems with AI products? Can I return them? I am so bummed. 😩 Again. 1 Quote Link to comment Share on other sites More sharing options...
Optimusprime3605 Posted July 9, 2019 Share Posted July 9, 2019 It's been like 3 months and 2 out of 4 of my Hydra 26's have died and had to be returned. I just got the replacement for the second light and half the blue diodes don't function at all. That's 3 lights that have had to be returned. They only ship UPS ground too so each time this happens I'm down a light on my tank for a week and a half. Anyone had these kinds of problems with AI products? Can I return them? I am so bummed. [emoji30] Again. Never had hydras and by the sound of things, I don't think I'll ever purchase them. Sorry for issues you are having. Wish I had a solution... Oh wait, I do! Sell all your hydras and pick up a Reefi Duo Extreme, from Daniel@danlu_gt. If anything were to go wrong, he's local enough that you wouldn't have to wait a week and a half. Just sayin'... [emoji6]Sent from Atlantis 🤙 1 1 Quote Link to comment Share on other sites More sharing options...
youcallmenny Posted July 10, 2019 Author Share Posted July 10, 2019 I just keep killing heads off the Hydra's as fast as they're growing back! 😂 Quote Link to comment Share on other sites More sharing options...
SuncrestReef Posted July 10, 2019 Share Posted July 10, 2019 Wow, I was surprised to hear about the problems last time you had an issue. I can't believe it's still happening! How long have you had these lights? What's the warranty period? My Radion XR30 Pro's have been rock solid. (knock on wood...) 1 Quote Link to comment Share on other sites More sharing options...
youcallmenny Posted July 10, 2019 Author Share Posted July 10, 2019 I've had them for 3 months. Warranty is 12. 3 out of 5 lights dead is a pretty bad track record. They had opened and presumably QA/QC'd this light from the look of it but apparently just power-checked it and didn't test diodes. It seems like it's the entire blue driver because it's the same 3 diodes on each of it's 2 pucks. The timing is really frustrating for me too after a year straight of dealing with a different light that wasn't performing at all. Now it's just been months of dealing with light failures while my tank is taking off. Well, 3/4's of it is taking off anyways. Thanks for listening to me vent! 1 Quote Link to comment Share on other sites More sharing options...
albertareef Posted July 10, 2019 Share Posted July 10, 2019 45 minutes ago, youcallmenny said: It's been like 3 months and 2 out of 4 of my Hydra 26's have died and had to be returned. I just got the replacement for the second light and all 3 'blue' diodes don't function at all. That's 3 lights that have had to be returned. They only ship UPS ground too so each time this happens I'm down a light on my tank for a week and a half. Anyone had these kinds of problems with AI products? Can I return them? I am so bummed. 😩 Again. This is nuts! That is an insane failure rate. Sorry man 😞 1 1 Quote Link to comment Share on other sites More sharing options...
albertareef Posted July 10, 2019 Share Posted July 10, 2019 41 minutes ago, youcallmenny said: The timing is really frustrating for me too after a year straight of dealing with a different light that wasn't performing at all. I hate to add to the angst but was trying to remember what the other light was... 1 Quote Link to comment Share on other sites More sharing options...
youcallmenny Posted July 10, 2019 Author Share Posted July 10, 2019 Aquahelios/Aquasanrise R120. Was supposed to be a Reefbreeders product but turned out to be a partnership. They have a new model with good reviews but those initial ones just wouldn't grow coral. 1 Quote Link to comment Share on other sites More sharing options...
CrabbyCrabs Posted July 10, 2019 Share Posted July 10, 2019 Any chance the serial numbers are close on all the dead lights? Wonder if their supplier gave a bad batch of parts. We're the fans running? On another note, them sending you a bad replacement unit right out of the box is a very good reason to not support them as a company at all. Quote Link to comment Share on other sites More sharing options...
CuttleFishandCoral Posted July 10, 2019 Share Posted July 10, 2019 That’s some bs dude. If u want me to contact them let me know. I have one I could swap it out for and let me deal with ai about the issues. 4 1 Quote Link to comment Share on other sites More sharing options...
CuttleFishandCoral Posted July 10, 2019 Share Posted July 10, 2019 Or I have one u can borrow. 3 Quote Link to comment Share on other sites More sharing options...
youcallmenny Posted July 10, 2019 Author Share Posted July 10, 2019 I appreciate it Jeff. I'm going to give them a call tomorrow and see if they can at the very least let me pay for expedited shipping. The good news is that the tank is doing wonderfully, even despite the light loss. 1 Quote Link to comment Share on other sites More sharing options...
lewisriverfisherman Posted July 10, 2019 Share Posted July 10, 2019 Sorry you are having these problems Greg. Hopefully AI will swallow the shipping cost for you. On a positive note I'm happy that your tank is taking off for you, I really enjoy watching coral grow no mater what kind it is. 1 Quote Link to comment Share on other sites More sharing options...
youcallmenny Posted July 10, 2019 Author Share Posted July 10, 2019 Lol Quote Link to comment Share on other sites More sharing options...
SuncrestReef Posted July 10, 2019 Share Posted July 10, 2019 8 minutes ago, youcallmenny said: Lol Holy crap! Is that a giant anemone or the monster from Stranger Things? 2 Quote Link to comment Share on other sites More sharing options...
youcallmenny Posted July 10, 2019 Author Share Posted July 10, 2019 Haha Vicky and I are watching the S3 finale right now, good timing! That's an LTA. Much safer than BTA's. Soft sting, doesn't move much and doesn't split. It's also well over a foot across. Quote Link to comment Share on other sites More sharing options...
youcallmenny Posted July 10, 2019 Author Share Posted July 10, 2019 Well, I called them and they wanted me to mail back both defective lights. At least they're covering shipping and expediting the return. Pretty easy customer service but I am not looking forward to what happens after 12 months... Quote Link to comment Share on other sites More sharing options...
albertareef Posted July 10, 2019 Share Posted July 10, 2019 27 minutes ago, youcallmenny said: Well, I called them and they wanted me to mail back both defective lights. At least they're covering shipping and expediting the return. Pretty easy customer service but I am not looking forward to what happens after 12 months... Well that is a bit of an improvement anyway but still... I get why you would be worried about the longer term prospects based on your experience so far - so would I! 1 Quote Link to comment Share on other sites More sharing options...
Blue Z Reef Posted July 11, 2019 Share Posted July 11, 2019 Sheesh, I’ve had my used Hydra 52 going on 3 years now, no issues at all...sucks those 26s are acting up so fast! 1 Quote Link to comment Share on other sites More sharing options...
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