I can see both sides of this issue. The one thing I really don't know if I agree with is the fact that this club has done more harm then help to Joel's business. Joel, you and I both know I have dropped a fair amount of money your way over the past year, and you can sure as heck bet I have told others of the build quality and the good service I have had from you and Jordan. Yep, it was my skimmer pump that was beyond noisey that Joel replaced.
Have I bought online? heck yes. I have not found anyone that carries some specific items and I have asked a few local shops to get the items in and they never have. Guess what? I can't and will not wait for ever. Sure, they were small items, but it would have gotten me in the store for other items (afterall, we all know it is tough to not leave with a new coral).
Supporting local shops is great when it makes sense - but If I have to drive to the other side of portland to get airstones or a test kit then it is easier to get it online....as no one on the west side carries ELOS kits at this point in time (Waves may still have a few but by the time I need a new one Waves will be gone - and yes the recent ones were purchased at waves).