Gil&Fin Posted October 17, 2018 Share Posted October 17, 2018 I want to share my recent experience with Pan World because I think it is important we let each other know when things go well (or not so well). I recently broke a piece on my Pan World pump when I was moving my mixing station around. I snapped off the outlet on the front casing. I went to their website to get the part number and was happy to see that it was easy to find all the pump drawings--installation, construction, and 3D. I called them to see if they could ship out the part quickly. They took down my information and called me back in about an hour to let me know the part was in stock and they would ship it out that day, no charge. Yep, no charge. Not even for shipping. They said they just wanted me to get the pump back up and running, and appreciated my business. Obviously, this kind of customer service is hard to find online, so I wanted to share. 7 1 Quote Link to comment Share on other sites More sharing options...
TheClark Posted October 17, 2018 Share Posted October 17, 2018 Amazing! Especially after I just paid 45 bucks for a new pump part on bubble blaster. Thanks for sharing. 1 Quote Link to comment Share on other sites More sharing options...
Emerald525 Posted October 17, 2018 Share Posted October 17, 2018 Sounds like just the type of business we would want for a sponsor thanks for sharing . 2 Quote Link to comment Share on other sites More sharing options...
albertareef Posted October 17, 2018 Share Posted October 17, 2018 Thanks for sharing - it’s good to hear about positive vendor experiences... not just the frustrating ones. Glad it worked out well for you. 1 Quote Link to comment Share on other sites More sharing options...
pdxmonkeyboy Posted October 17, 2018 Share Posted October 17, 2018 I has a similar experience with Bubble Magus. One of their dosing heads wasn't spinning, it would just spin for like 0.00001 seconds. I sent them an email and told them the trouble shooting i did. moved heads around, tried reprogramming it, etc. They sent me a new mother board and pump motor absolutely free of charge. they didn't even ask me about where and when I bought it! bubble magus for life ! 4 Quote Link to comment Share on other sites More sharing options...
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