Emerald525 Posted May 6, 2011 Share Posted May 6, 2011 I have to say I have been amazed at the customer service of Ecotech. (clap)(clap) They have been awesome. As most of you know Vortechs work great but can be very expensive. However, it is one of the few pieces of equipment I have no problem buying used because of their great support. We bought a pair of MP40s used and the wetside burned out on one of them. Not sure what happened but we shipped it in and this was the response!(clap)(clap) We went ahead and replaced your wetside at no charge, even though you appear to be out of warranty. We think that if would have had the updated parts that come on our newer wetsides, you might not have run into the problem that you did. I have gone ahead and prepared it to be shipped back out to you today. If you have any questions, please let me know! Best, Brett --- Brett Johnson Service Manager EcoTech Marine P: 610-954-8480 F: 888-500-2907 Link to comment Share on other sites More sharing options...
impur Posted May 6, 2011 Share Posted May 6, 2011 Wish they woulda done that for my used one that burned up the wetside, it was only a couple months out of warranty. Shoulda had my wife call instead (laugh) Link to comment Share on other sites More sharing options...
Bigjohnwoody Posted May 6, 2011 Share Posted May 6, 2011 They have been great to me as well! One of my pieces broke on my wetside and they sent me a brand new wetside the same day free of charge. They also sent me a prepaid box to send the old one back in. This is the second time I have had a wetside break and both times customer service has been amazing. Vortech's are definitely worth the money to me. Link to comment Share on other sites More sharing options...
Emerald525 Posted May 6, 2011 Author Share Posted May 6, 2011 LOL, it's worth a shot Miles. I have just been really happy with their support. In the end the money we have saved not having to buy replacements powerheads makes the extra cost well worth it. Link to comment Share on other sites More sharing options...
stylaster Posted May 7, 2011 Share Posted May 7, 2011 seems like vortechs have a lot of wetside breaking issues. I have been waiting till that's resolved before i take the plunge. Glad to know they have good customer support Link to comment Share on other sites More sharing options...
CCR Posted May 7, 2011 Share Posted May 7, 2011 I'm glad they have great service. I run tunze and never a single problem ever for over 7 years so far. Link to comment Share on other sites More sharing options...
Emerald525 Posted May 7, 2011 Author Share Posted May 7, 2011 Well when you have more than one you're bound to have problems. LOL! I have 2 in the reef never have had a problem. It's usually been with the used ones we have bought from other people. Like I have said before I have not had much luck with used equipment but thanks to Ecotech's customer service I don't have a problem with buying used because they have always been more than fair. Link to comment Share on other sites More sharing options...
MVPaquatics Posted May 7, 2011 Share Posted May 7, 2011 seems like vortechs have a lot of wetside breaking issues. I have been waiting till that's resolved before i take the plunge. Glad to know they have good customer support Just like Dart pumps and their seal issues...they HAVE to have good support with a possible failing new product...just like so many aquarium products demand outweighed proper research and development...I think for the money I would go with tunze...but $25 dollar koralias grow super corals for me...but I dont have a display system...a propagation system Link to comment Share on other sites More sharing options...
Gumby Posted May 7, 2011 Share Posted May 7, 2011 Wow! It is hard to find a company that stands behind their product these days. Link to comment Share on other sites More sharing options...
impur Posted May 9, 2011 Share Posted May 9, 2011 Vortech did take care of me with my mp10 dry side making a lot of noise. I think the issue with the wetsides is they just wear out after a few years of use. Link to comment Share on other sites More sharing options...
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