mister crabs Posted November 6, 2007 Share Posted November 6, 2007 So does anyone know the warranty email or phone # contact for Oceanic? My two month old Biocube 29gallon just blew the actinic ballast evidently. I checked the bulbs and then switched the ballasts and sure enough it wont fire. please help and thanks in advance! Quote Link to comment Share on other sites More sharing options...
Fanta-Sea Man Posted November 7, 2007 Share Posted November 7, 2007 customerservice@oceanicsystems.com 800-255-4527 Quote Link to comment Share on other sites More sharing options...
mister crabs Posted November 7, 2007 Author Share Posted November 7, 2007 they are sending me not 1 but 2 new ballasts free of charge! cant beat that for service.....no hassles all i needed to give them was date of purchase and my name and address! thanks for the # Quote Link to comment Share on other sites More sharing options...
SULLY Posted November 10, 2007 Share Posted November 10, 2007 Just out of curiousity, why is the store you purchased it from not taking care of you? I guess it would be one thing if you have had the thing for 2 years. But just 2 months i would assume that any respectable LFS would just swap it out for you. Quote Link to comment Share on other sites More sharing options...
Lowman Posted November 10, 2007 Share Posted November 10, 2007 I think there is a flyer in with the warranty papers that says to contct the manufacturer in case of failure. Quote Link to comment Share on other sites More sharing options...
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