racefan Posted November 5, 2009 Share Posted November 5, 2009 I bought a protein skimmer from Sapphire about 6 months ago for my 29 gal Bio Cube. It worked great until about 3 weeks ago when it just stopped getting any air bubbles up the neck. I e mailed Kyle @ Sapphire & he said the impeller was bad(they sent a spare with it when I first got the skimmer) I changed it & it worked fine for about 4 or 5 days then same thing. I e mailed him again & he said send him the pump (sicce pump) he will rebuild it & send it back the same day. Well I got the pump back & it worked fine for about a week. Low and behold,same thing again! I e mailed him again.Yesterday I got an e mail from Kyle & he said send him the whole shooting match & he will upgrade me to the latest design skimmer & I will not have any more problem. FREE OF CHARGE! Now that's my kind of customer service. Quote Link to comment Share on other sites More sharing options...
finch6013 Posted November 5, 2009 Share Posted November 5, 2009 Good to hear. I ordered a solana skimmer from him about two months ago and have yet to receive it. They have been changing things with their impeller design and the person the get them from and have been having alot of problems, so they have yet to ship my skimmer. I know that its slightly out of their control, but its getting pretty old. Kyle is a great guy to deal with and I am hoping its worth the wait. Quote Link to comment Share on other sites More sharing options...
matty Posted November 5, 2009 Share Posted November 5, 2009 This might be relevant: http://www.nano-reef.com/forums/index.php?showtopic=204365 I am thinking about ordering one for my Ap24. They seem like a legit company from all the feedback I see on nano-reef. Quote Link to comment Share on other sites More sharing options...
finch6013 Posted November 5, 2009 Share Posted November 5, 2009 that is relevent but the two week wait has been two months or so Quote Link to comment Share on other sites More sharing options...
CA2OR Posted November 8, 2009 Share Posted November 8, 2009 Interesting...I have heard highly of Korelia's customer support as well. Quote Link to comment Share on other sites More sharing options...
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