racefan Posted November 5, 2009 Share Posted November 5, 2009 I bought a protein skimmer from Sapphire about 6 months ago for my 29 gal Bio Cube. It worked great until about 3 weeks ago when it just stopped getting any air bubbles up the neck. I e mailed Kyle @ Sapphire & he said the impeller was bad(they sent a spare with it when I first got the skimmer) I changed it & it worked fine for about 4 or 5 days then same thing. I e mailed him again & he said send him the pump (sicce pump) he will rebuild it & send it back the same day. Well I got the pump back & it worked fine for about a week. Low and behold,same thing again! I e mailed him again.Yesterday I got an e mail from Kyle & he said send him the whole shooting match & he will upgrade me to the latest design skimmer & I will not have any more problem. FREE OF CHARGE! Now that's my kind of customer service. Quote Link to comment Share on other sites More sharing options...
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