N70SJ Posted February 8, 2017 Share Posted February 8, 2017 Some moisture got into my Vertex-Auto-Head-Cleaner and caused it to reverse directions of the cleaning paddle. I called them and told them and that it may of been my fault because of the way I turned it up- side down to wash off with water. They said No Problem and mailed out a new one the next day. Great customer Service! Sent from my iPhone using Tapatalk 2 Quote Link to comment Share on other sites More sharing options...
jadams7 Posted February 8, 2017 Share Posted February 8, 2017 Glad to hear it was a painless process for you! I had a very similar issue with the Vertex neck cleaner motor last year and it was like pulling teeth to get a warranty replacement sent out. Maybe I need to get you to teach me how to sweet talk them haha Quote Link to comment Share on other sites More sharing options...
N70SJ Posted February 9, 2017 Author Share Posted February 9, 2017 Pulling teeth is no fun. Sorry that happened. I spoke to Adam. Yea, I'm a real sweet talker....lol. Quote Link to comment Share on other sites More sharing options...
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