sharoleb Posted June 28, 2011 Share Posted June 28, 2011 I purchased my RKE a couple months ago, but was waiting for the new tank to get set up before I put it all together. I spent several hours last Friday, and it's all programmed now, ready to be taken downstairs and plugged in. (clap) It came with a teeny battery - CR1216 - in the unit. The battery was dead. After 7 stores, I finally found one. I've been trying to get ahold of DA customer service to ask why they would actually install the battery in the unit, since it died, and also that is how corrosion starts. Does anyone have a number that you can actually get through? I just have the 425 number from their web site. No one answers - ever - and my message is not being returned. Is this what I have to look forward to w/ this company, or is this a fluke? Thanks. Link to comment Share on other sites More sharing options...
Cmoore Posted June 28, 2011 Share Posted June 28, 2011 I would post on the DA forum, I have had all my questions answered very fast using them. Good Luck!!! Link to comment Share on other sites More sharing options...
Gabe Posted June 29, 2011 Share Posted June 29, 2011 I have used that # and got through ok. I do know they prefer emails though. Good luck. Link to comment Share on other sites More sharing options...
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