Blue Z Reef Posted March 3, 2022 Share Posted March 3, 2022 Anyone had issues recently. I did the last OS update about 4-5 days ago. Randomly last night, I get a temp alarm that my tank has exceeded 82.5. I go look, heater is off, nothing different in the tank. My IR handheld temp device says tank is 79, right where it should be. I leave it hoping it’s just a fluke and will correct. Nope, is bouncing around at 82.5+ range. Heater has been off the whole time, house temps normal, no changes. My graph below you can see it kicks on heat at 78.2 and goes to 79.5 and shuts off. Just usually never deviates from the sine wave. What is the best course of action? Recal, replace? Haven’t had an issue with it since I put it in service a few years ago…I think it’s about 4 years old. Just unplugged it and plugged back in, seeing if that does anything. Quote Link to comment Share on other sites More sharing options...
GreenJeans Posted March 3, 2022 Share Posted March 3, 2022 I'm having the same issue - 3 temp probes agree I'm at 78F right now, the apex probe says 79.2 and I keep getting alerts. Quote Link to comment Share on other sites More sharing options...
SuncrestReef Posted March 3, 2022 Share Posted March 3, 2022 Last year I had a temperature probe go bad after 3 years, and it showed the same high readings like yours. I now run two of them for redundancy. Quote Link to comment Share on other sites More sharing options...
GreenJeans Posted March 3, 2022 Share Posted March 3, 2022 The timing definitely (very probably?) coincides with the latest update I recently applied. I recalibrated the probe, let's see what happens! Quote Link to comment Share on other sites More sharing options...
SuncrestReef Posted March 3, 2022 Share Posted March 3, 2022 If you suspect the AOS update caused the problem, please open a ticket with Neptune Support. If many people are reporting the same thing, then that will help identify the issue. So far I have not seen any wide-spread reports of this problem. https://www.neptunesystems.com/support/contact-support/ Quote Link to comment Share on other sites More sharing options...
Blue Z Reef Posted March 3, 2022 Author Share Posted March 3, 2022 I sent in a ticket, we’ll see what they say. I’m going to order up a new one, just seems odd especially if @GreenJeans is experiencing a similar issue. Quote Link to comment Share on other sites More sharing options...
Blue Z Reef Posted March 6, 2022 Author Share Posted March 6, 2022 Follow up: Neptune says no changes in temp probe module were done last update and to recal. I did the recal, which seemed to fix it for about 2 days. Then today, off to the races again! Shot up to 83, checked tank, it’s at 80. Have a new one on the way 👍 All things considered, running for about 5 years is good in my book. Some get lucky with them running “forever” but would assume that’s not super common. Quote Link to comment Share on other sites More sharing options...
GreenJeans Posted March 12, 2022 Share Posted March 12, 2022 I recalibrated mine and it's seemed fine ever since! Quote Link to comment Share on other sites More sharing options...
Blue Z Reef Posted March 12, 2022 Author Share Posted March 12, 2022 That’s great, mine was going crazy again. Got the new probe in, readings are perfect again. Quote Link to comment Share on other sites More sharing options...
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