Reefsakes Posted December 24, 2020 Share Posted December 24, 2020 Hello all. So I have been waiting for over an hour for this thing to finish set up. Is it suppose to take this long? Still waiting. Quote Link to comment Share on other sites More sharing options...
SuncrestReef Posted December 24, 2020 Share Posted December 24, 2020 No, it shouldn't take that long. Try this: Open a web browser and navigate to https://apexfusion.com and log in with your Fusion account. See if it lists your Apex and if so, click it to go to the dashboard. If it shows up properly, then that means the Apex setup is complete and the app on your phone is just hung up. If that's the case, kill the app on your phone and re-launch it, which should take you to the Apex dashboard. Quote Link to comment Share on other sites More sharing options...
Reefsakes Posted December 24, 2020 Author Share Posted December 24, 2020 22 minutes ago, SuncrestReef said: No, it shouldn't take that long. Try this: Open a web browser and navigate to https://apexfusion.com and log in with your Fusion account. See if it lists your Apex and if so, click it to go to the dashboard. If it shows up properly, then that means the Apex setup is complete and the app on your phone is just hung up. If that's the case, kill the app on your phone and re-launch it, which should take you to the Apex dashboard. It's asking me about some token? I don't see no token. Quote Link to comment Share on other sites More sharing options...
SuncrestReef Posted December 24, 2020 Share Posted December 24, 2020 Which model of Apex do you have? Apex (2016), Apex-EL, Apex Classic, Apex Jr. Quote Link to comment Share on other sites More sharing options...
SuncrestReef Posted December 24, 2020 Share Posted December 24, 2020 Also, do you have any other device besides an Android to use for the setup? I have helped many people with Apex setup, and those with Androids have always had issues. It works much easier on an iPhone/iPad, PC, or Mac. Quote Link to comment Share on other sites More sharing options...
Reefsakes Posted December 24, 2020 Author Share Posted December 24, 2020 18 minutes ago, SuncrestReef said: Also, do you have any other device besides an Android to use for the setup? I have helped many people with Apex setup, and those with Androids have always had issues. It works much easier on an iPhone/iPad, PC, or Mac. Sadly I don't use any apple device lol Quote Link to comment Share on other sites More sharing options...
Reefsakes Posted December 24, 2020 Author Share Posted December 24, 2020 32 minutes ago, SuncrestReef said: Which model of Apex do you have? Apex (2016), Apex-EL, Apex Classic, Apex Jr. Quote Link to comment Share on other sites More sharing options...
SuncrestReef Posted December 24, 2020 Share Posted December 24, 2020 21 minutes ago, Reefsakes said: Sadly I don't use any apple device lol Not just Apple...Do you have a Windows PC or laptop? Just anything other than an Android? Quote Link to comment Share on other sites More sharing options...
Reefsakes Posted December 24, 2020 Author Share Posted December 24, 2020 22 minutes ago, SuncrestReef said: Not just Apple...Do you have a Windows PC or laptop? Just anything other than an Android? I stole my wife's work mac. Lets see if this works. 1 Quote Link to comment Share on other sites More sharing options...
pdxmonkeyboy Posted December 26, 2020 Share Posted December 26, 2020 Did you get your token and get it all set up? 2 Quote Link to comment Share on other sites More sharing options...
Reefsakes Posted December 26, 2020 Author Share Posted December 26, 2020 58 minutes ago, pdxmonkeyboy said: Did you get your token and get it all set up? No token but after so many attempts and resetting my router a few times. I was able to finally get it to work. Thanks Quote Link to comment Share on other sites More sharing options...
rmhigby Posted December 26, 2020 Share Posted December 26, 2020 My guess is that the Apex needs to make a call to the fusion site and for some reason your local (home) router wasn't allowing the connection. Without manual control over a firewall you have to rely on the dynamic nature of the router to allow the outbound connection and that doesn't always work for non-standard ports or "services" that devices like the apex use. I do network stuff for a living and this is my best guess based on your having to reset your router. Quote Link to comment Share on other sites More sharing options...
Reefsakes Posted December 26, 2020 Author Share Posted December 26, 2020 2 hours ago, rmhigby said: My guess is that the Apex needs to make a call to the fusion site and for some reason your local (home) router wasn't allowing the connection. Without manual control over a firewall you have to rely on the dynamic nature of the router to allow the outbound connection and that doesn't always work for non-standard ports or "services" that devices like the apex use. I do network stuff for a living and this is my best guess based on your having to reset your router. Yeah that could be a possibility. I'm just glad I am connected now lol Quote Link to comment Share on other sites More sharing options...
Higher Thinking Posted December 26, 2020 Share Posted December 26, 2020 On 12/23/2020 at 8:57 PM, Reefsakes said: Maybe you're already doing something else, but you're going to run into issues when you try and get 8 cords through those little grommets. The 8 cords themselves will fit, but you'll have a hard time putting all the plugs through. I just hooked my board up and made a similar mistake. So I just cut in an additional hole. I also cut the cap part to allow more cords and still close off any remaining space. Looks good, though! Quote Link to comment Share on other sites More sharing options...
Reefsakes Posted December 27, 2020 Author Share Posted December 27, 2020 1 hour ago, Higher Thinking said: Maybe you're already doing something else, but you're going to run into issues when you try and get 8 cords through those little grommets. The 8 cords themselves will fit, but you'll have a hard time putting all the plugs through. I just hooked my board up and made a similar mistake. So I just cut in an additional hole. I also cut the cap part to allow more cords and still close off any remaining space. Looks good, though! Yup I thought of that. I put 1 hole on top and one on bottom for 4 cords each hole. I appreciate your thoughts though. Thank you Quote Link to comment Share on other sites More sharing options...
SuncrestReef Posted December 27, 2020 Share Posted December 27, 2020 5 hours ago, rmhigby said: My guess is that the Apex needs to make a call to the fusion site and for some reason your local (home) router wasn't allowing the connection. Without manual control over a firewall you have to rely on the dynamic nature of the router to allow the outbound connection and that doesn't always work for non-standard ports or "services" that devices like the apex use. I do network stuff for a living and this is my best guess based on your having to reset your router. Neptune had wide-spread Fusion outages on Thursday and Friday. Mine never had an issue, but it's possible the connection problems were dependent on your Internet provider, and it's possible the outages started on Wednesday when @Reefsakes was having the initial problem. Neptune has not yet posted any official explanation for the outages. Quote Link to comment Share on other sites More sharing options...
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