Spschampion Posted December 12, 2020 Share Posted December 12, 2020 Hi, I have a general question for the group. If I buy a coral(usually sps) mail order or from a LFS I get it home in a timely manner and do proper acclimation/dip techniques and I wake to a bone white skeleton, is there any kind of replacememt policy or is a reefer just [language filter] outta luck? I realize this may differ from store to store? Just something to take into consideration Quote Link to comment Share on other sites More sharing options...
Manny Tavan Posted December 12, 2020 Share Posted December 12, 2020 (edited) Happened to me many times. Never tried to get a replacement or refund cause there is really no way for the LFS to know you didn’t f*%ck up on your own. I usually attribute it to the stress of the water parameter change or the dip Edited December 12, 2020 by Manny Tavan 2 Quote Link to comment Share on other sites More sharing options...
Higher Thinking Posted December 12, 2020 Share Posted December 12, 2020 Yeah, that's a tough one. There's definitely no guarantee for coral longevity. That being said, most online retailers at least have a live arrival guarantee. However, I only buy corals from local shops. I've actually never purchased livestock online before. I can't go wrong with the relationships and trust I have with the local shop community. Your relationship with the seller will be the determining factor about what the recourse will be. You may need to provide a water sample to verify your parameters, but a local shop owner could conceivably work to make it right. Quote Link to comment Share on other sites More sharing options...
Emerald525 Posted December 12, 2020 Share Posted December 12, 2020 I always take pictures and if the coral doesn’t look good I get a refund. Sps are tricky like Manny said. I have had them stn like that as well. I usually don’t buy in the winter time because even if they use a ice pack you risk weather delays. Quote Link to comment Share on other sites More sharing options...
Spschampion Posted December 12, 2020 Author Share Posted December 12, 2020 Appreciate your guys input. I have had it happen a few times too. Usually it’s been in a cheap enough coral that I just ate it. Just sucks when it happens with a more expensive chunk. Thanks again, Pete Quote Link to comment Share on other sites More sharing options...
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