shaywood Posted January 27, 2020 Share Posted January 27, 2020 One of my energy bars appears to have failed. Although the lights on the energy bar are functioning no power is going to devices. My Apex controller is displaying a message that says voltage error. Any suggestions Quote Link to comment Share on other sites More sharing options...
NateDawg Posted January 27, 2020 Share Posted January 27, 2020 Are able you able to see this voltage on apex fusion? If so. What does it say? Quote Link to comment Share on other sites More sharing options...
shaywood Posted January 27, 2020 Author Share Posted January 27, 2020 Zero watts, amp, volts. Tried rebooting, but didn't help. Quote Link to comment Share on other sites More sharing options...
shaywood Posted January 27, 2020 Author Share Posted January 27, 2020 I first received an alert regarding low-wattage on my skimmer. Then the energy bar seemed to stop. Attached is a screenshot of my alarms. The two that indicate off were when I restarted the controller Quote Link to comment Share on other sites More sharing options...
SuncrestReef Posted January 27, 2020 Share Posted January 27, 2020 Have you checked the circuit breaker button on the EB832? Quote Link to comment Share on other sites More sharing options...
NateDawg Posted January 27, 2020 Share Posted January 27, 2020 I would first unplug everything from the energy bar and check to see if the error still shows up on fusion, if not then plug in each device one at a time to see if one of the devices is faulty. Since you got a notification about the skimmer first, I'd leave that unplugged and have it be the last thing you plug in and try. Quote Link to comment Share on other sites More sharing options...
shaywood Posted January 27, 2020 Author Share Posted January 27, 2020 I'm on my way home now to troubleshoot. I did ask to have the skimmer unplugged, however the problem still continued. Perhaps you're right, maybe it's one of the other devices. Quote Link to comment Share on other sites More sharing options...
NateDawg Posted January 27, 2020 Share Posted January 27, 2020 Hopefully, you can figure the issue out soon. And hopefully non of your devices are shorting out. Quote Link to comment Share on other sites More sharing options...
shaywood Posted January 27, 2020 Author Share Posted January 27, 2020 Well, I'm open to ideas. Called Apex tech support, who wasn't much help. They took my information and said they would send me two emails with some suggestions, one includes a forced firmware update which I'll do. They said there's nothing else they can do other than return the energy bar. Here's what I've tried: * Unplugged all devices from the energy and restarted controller. * Unplugged the energy bar from my UPS backup and plugged in again. * Unplugged/plugged in cable from controller to energy bar. * Tried pressing-in the reset button on the back of the energy bar, but it's not popped out. Doesn't appear to be tripped. * Lights on the front of the energy bar are working fine. Appears to be communicating fine with controller. Controller says, "Voltage Error". Quote Link to comment Share on other sites More sharing options...
NateDawg Posted January 27, 2020 Share Posted January 27, 2020 That unfortunately sounds like a faulty energy bar. A short from a piece of equipment wont really cause an error in voltage but rather a larger wattage due to more amps being used. I would be surprised that it would be a firmware issue since it looks like your other energy bars are working fine. If you have a voltage meter, you could check the wall outlet rms voltage that the bar is plugged into and make sure your getting between 110 to 120 volts. Another thing you could try is plugging in each piece of equipment directly into an outlet that works and see if each piece of equipment works fine. If all of the equipment works fine. Then it sounds like the energy bar is busted. Quote Link to comment Share on other sites More sharing options...
shaywood Posted January 27, 2020 Author Share Posted January 27, 2020 I'll try plugging each individual device into a separate outlet. I have another energy bar on the same controller that is working fine. So I doubt it's a voltage issue coming in. Quote Link to comment Share on other sites More sharing options...
shaywood Posted January 27, 2020 Author Share Posted January 27, 2020 Followed Apex' suggested firmware update. No luck. Anyone know where I can buy a replacement Engery Bar 832 nearby? Quote Link to comment Share on other sites More sharing options...
shaywood Posted January 28, 2020 Author Share Posted January 28, 2020 (edited) Disconnected the energy bar to send to Neptune. Why does this still show on my display? Edited January 28, 2020 by shaywood Quote Link to comment Share on other sites More sharing options...
NateDawg Posted January 28, 2020 Share Posted January 28, 2020 You could try going into the settings at the top right of the energy bar icon and refreshing or looking for a setting to delete that specific energy bar from fusion. Quote Link to comment Share on other sites More sharing options...
SuncrestReef Posted January 28, 2020 Share Posted January 28, 2020 See my reply to your question on the Neptune forum for step by step instructions. After saving your configuration summary, you can delete the old EB832 module to clean up your dashboard. Unfortunately I’m in New York until Thursday, otherwise I’d loan you my spare EB832 until you can get a replacement. Quote Link to comment Share on other sites More sharing options...
shaywood Posted February 4, 2020 Author Share Posted February 4, 2020 Sent the Energy Bar to Neptune for repair. Was notified they replaced the "IC". Anyone know what this is? Quote Link to comment Share on other sites More sharing options...
SuncrestReef Posted February 4, 2020 Share Posted February 4, 2020 12 minutes ago, shaywood said: Sent the Energy Bar to Neptune for repair. Was notified they replaced the "IC". Anyone know what this is? Integrated circuit? They're probably talking about the printed circuit board that controls everything. 1 Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.