ssappington Posted January 27, 2016 Share Posted January 27, 2016 this thread popped up on Reef2Reef Alk is the only thing I test often and I use Hanna exclusively- everything in my tanks looks happy, so I'm doubtful of a HUGE problem- still a bit nervous and submitted a replacement reagent request... thoughts? reagent check link: https://hannainst.wufoo.com/forms/w1hzjs2j1b4ejyu/ 1 Quote Link to comment Share on other sites More sharing options...
Lexinverts Posted January 27, 2016 Share Posted January 27, 2016 Wow. That is really annoying. It said mine needed to be replaced. Quote Link to comment Share on other sites More sharing options...
TheClark Posted January 28, 2016 Share Posted January 28, 2016 Good stuff thanks Steve. I lucked out and am in the clear. I keep a backup saliftert for a second opinion but hardly ever use it. Quote Link to comment Share on other sites More sharing options...
StayPuff Posted January 28, 2016 Share Posted January 28, 2016 (edited) mine needed to be replaced and it was off with my back up 9.5 alk was really 7.5 so some batches maybe worse than others. But you should always have back up's api or something EDIT:) Thanks for posting this my other 2 seem to match my api hanna checkers so must be just the alk Edited January 28, 2016 by StayPuff Quote Link to comment Share on other sites More sharing options...
Saltwater newbie Posted January 28, 2016 Share Posted January 28, 2016 Dang i have 2 bad ones. Quote Link to comment Share on other sites More sharing options...
StayPuff Posted January 28, 2016 Share Posted January 28, 2016 Dang i have 2 bad ones. Same I had 2 bad ones but only receipt for the one bad one Quote Link to comment Share on other sites More sharing options...
Jimbau Posted January 29, 2016 Share Posted January 29, 2016 I didn't have the receipt for mine so I sent a picture of the bottle with the batch number showing. Seemed to work. Quote Link to comment Share on other sites More sharing options...
kknight Posted January 29, 2016 Share Posted January 29, 2016 The one I just got is bad. I didn't sent receipt or picture so hope that is fine Quote Link to comment Share on other sites More sharing options...
LC Scott Posted January 29, 2016 Share Posted January 29, 2016 Dang, both my bottles need to be replaced. Sent from my SM-G928T using Tapatalk Quote Link to comment Share on other sites More sharing options...
matt Posted January 29, 2016 Share Posted January 29, 2016 I ran out and couldn't find any regent. I wound up ordering it from hanna. It's only $7 a bottle but they ding you $7 a bottle for shipping! So it cost me $28 for two bottles...... sent from a Samsung note 4 Quote Link to comment Share on other sites More sharing options...
StayPuff Posted January 29, 2016 Share Posted January 29, 2016 has anyone tried to call them? It says it will ship out soon but when i talked to them they said 2 to 3 weeks i do have back ups thank gosh everyone should. But the little email says it will ship out shortly and when i talked to them they say now until 2 to 3 weeks. Most have to prove you have a receipt to they say so those that didnt submit with a receipt i hope they honor it i mean gosh you show a pic of the darn thing and it has the lot number so lets see what happens Quote Link to comment Share on other sites More sharing options...
ssappington Posted January 29, 2016 Author Share Posted January 29, 2016 MORE INFO! ordered a new bottle from amazon- also bad?!?! ([language filter]?) thought this deserved a call- called Hanna- a real person answered the phone promptly- transferred me to another real person (a tech) He was very helpful and understandable! the ACTUAL PROBLEM is: once opened, if you store the reagents laying flat, the prolonged contact with the liner in the lid is causing the reagent to test 1-2 DKH low- if you store them standing up, you won't see the problem- they are still happy to replace, they have 337 requests for replacement right now, so it will be a while... also: I ordered a brand new RedSea test kit- it test virtually the same as my Hanna Checker... also2: don't buy Hanna Reagent from Amazon- they haven't sent them new stock in over a year... I feel better about the whole situation- I almost lost faith in Hanna.... 1 Quote Link to comment Share on other sites More sharing options...
StayPuff Posted January 29, 2016 Share Posted January 29, 2016 (edited) MORE INFO! ordered a new bottle from amazon- also bad?!?! ([language filter]?) thought this deserved a call- called Hanna- a real person answered the phone promptly- transferred me to another real person (a tech) He was very helpful and understandable! the ACTUAL PROBLEM is: once opened, if you store the reagents laying flat, the prolonged contact with the liner in the lid is causing the reagent to test 1-2 DKH low- if you store them standing up, you won't see the problem- they are still happy to replace, they have 337 requests for replacement right now, so it will be a while... also: I ordered a brand new RedSea test kit- it test virtually the same as my Hanna Checker... also2: don't buy Hanna Reagent from Amazon- they haven't sent them new stock in over a year... I feel better about the whole situation- I almost lost faith in Hanna.... Ya I talked to them to it will be awhile like I said 2 to 3 weeks and those that don't have a receipt might get jacked which again I hope not. But get some back up. I lay mine flat because they fit in container laying flat and that is correct I was dosing to 9.5 and it turns out on my other test kit I was dosing 7.5 so mine was off 2.0 so 1 to 2 I think is a big problem so glad I was dosing or I could of had dead everything EDIT Btw how are they solving the problem with the lid thing I think there is more to it than that I think the solution isn't right. I opened my other one which was never in a lay down flat spot and its still reading 1.5 under. So if that's what he is saying is the problem then I don't know about that. Edited January 29, 2016 by StayPuff Quote Link to comment Share on other sites More sharing options...
StayPuff Posted January 29, 2016 Share Posted January 29, 2016 Hanna also offers a 5% off coupon in their store for those affected. Quote Link to comment Share on other sites More sharing options...
Gil&Fin Posted March 1, 2016 Share Posted March 1, 2016 I'm curious if anyone has received their replacement reagent yet. I made my claim a month ago (Jan 27) and haven't seen anything yet. Quote Link to comment Share on other sites More sharing options...
LC Scott Posted March 1, 2016 Share Posted March 1, 2016 Not yet. Sent from my SM-G928T using Tapatalk Quote Link to comment Share on other sites More sharing options...
ssappington Posted March 1, 2016 Author Share Posted March 1, 2016 mine is out for delivery today via UPS... Quote Link to comment Share on other sites More sharing options...
Gil&Fin Posted March 2, 2016 Share Posted March 2, 2016 Look what showed up 10 minutes ago! Too funny. Sent from my SM-G928P using Tapatalk 1 Quote Link to comment Share on other sites More sharing options...
matt Posted March 2, 2016 Share Posted March 2, 2016 I keep forgetting to call them. I ordered 2 bottles from them and they sent me bad ones..... sent from a Samsung note 4 Quote Link to comment Share on other sites More sharing options...
Blue Z Reef Posted March 2, 2016 Share Posted March 2, 2016 Waiting on mine to show up as well, takes a while for sure :-/ Quote Link to comment Share on other sites More sharing options...
Lexinverts Posted March 2, 2016 Share Posted March 2, 2016 My bottles of reagent are apparently bad, per Hanna's website, but I cross-checked them with my Salifert kit and they are spot on. Quote Link to comment Share on other sites More sharing options...
kknight Posted March 3, 2016 Share Posted March 3, 2016 I just got my replacement ! I didn't have a receipt 1 Quote Link to comment Share on other sites More sharing options...
Flashy Fins Posted March 3, 2016 Share Posted March 3, 2016 I bought a checker from BRS a couple weeks ago and checked the reagent number to discover I need the replacement. Bad news is that my new checker is temporarily worthless, but the good news is, I had a receipt with the purchase being so recent. Just a heads-up for anyone considering buying a checker. Quote Link to comment Share on other sites More sharing options...
Jimbau Posted March 4, 2016 Share Posted March 4, 2016 The problem with these regents is that they react to the cap of the bottle over time making the test slowly more inaccurate. If you have a new checker it should be ok. Store the regent upright not on it's side in the case like most people do . Quote Link to comment Share on other sites More sharing options...
LC Scott Posted March 14, 2016 Share Posted March 14, 2016 Just received my replacement. Seems UPS couldn't figure out my address and shipped it to an old one, luckily I know the people who live there now. Sent from my SM-G928T using Tapatalk Quote Link to comment Share on other sites More sharing options...
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