Harold B Posted August 15, 2012 Share Posted August 15, 2012 I was wondering if anyone has had experience with sending a Vortech pump in to EcoTech for servicing? What happened? What did it cost? And a million other questions? Thanks Quote Link to comment Share on other sites More sharing options...
reefnjunkie Posted August 16, 2012 Share Posted August 16, 2012 I was wondering if anyone has had experience with sending a Vortech pump in to EcoTech for servicing? What happened? What did it cost? And a million other questions? Thanks I just sent my MP20 to them last week, they received it Monday-I did the upgrade to the 40ES and the dial to adjust flow did not adjust, it was like it was stuck on high. The tech seemed surprised and asked I send the whole unit minus the wetside in. I'll let ya know how it plays out buy I wont be suprised if they send me a whole brand new 40. My experiance with them has always been awesome-one of the best customer service experiances I've had, actually Tunze is pretty impressive too. Wassup with your pump? Quote Link to comment Share on other sites More sharing options...
tanktop74 Posted August 16, 2012 Share Posted August 16, 2012 I have sent pumps into them for servicing.... one I got wet and fried the electronics, they just charged me parts and mailed it back. Very nice to work with and reasonable!! Quote Link to comment Share on other sites More sharing options...
Harold B Posted August 16, 2012 Author Share Posted August 16, 2012 I have an MP-40 that has "crazy lights". the LED's are all mixed up green is pink ect. I've been talking with them and they said I should send it in, in the mean time it just stopped. I sent an e-mail yesterday, maybe they'll give me some kind of credit towards a big-ol' MP-60, doubt it. Just want my 40 working again. I just don't want to pay to much $ that could be going towards a MP-60. Yes I'm obsessed. Did you all send yours back in the original packaging/box? Quote Link to comment Share on other sites More sharing options...
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