J-Dog Posted December 19, 2011 Share Posted December 19, 2011 Does anyone know how to get a hold of this company? I have a chiller that isn't working properly and would like to know if they can repair it or maybe troubleshoot the problem with me. Never dealt with them before, but I thought someone here might have some experience with the company. Please let me know, I am desperate. Link to comment Share on other sites More sharing options...
MVPaquatics Posted December 19, 2011 Share Posted December 19, 2011 They can be hit or miss with contacting. May be better off finding someone in hvac. What issues ypu having? Link to comment Share on other sites More sharing options...
cellowithgills Posted December 19, 2011 Share Posted December 19, 2011 it's pretty much impossible get a hold of them. They have three phone numbers at all go to pretty much the same guy. We can't even get a hold of them to do orders half the time. Link to comment Share on other sites More sharing options...
drunkreefer Posted December 19, 2011 Share Posted December 19, 2011 good luck! Link to comment Share on other sites More sharing options...
J-Dog Posted December 19, 2011 Author Share Posted December 19, 2011 They can be hit or miss with contacting. May be better off finding someone in hvac. What issues ypu having? Yeah, the chiller kicks on when the water gets too warm, but only the fan seems to be running. The chiller portion doesn't seem to be activating at all, so the machine sounds like it's working, but the water doesn't get any cooler. Its done it once before, so I unplugged it trying to reset the system, plugged it back in the next day and it started working. No luck with that this time though, so it looks like I need more in depth problem solving. Link to comment Share on other sites More sharing options...
oxx155 Posted December 19, 2011 Share Posted December 19, 2011 A couple of years back I made multiple phone calls and emails to reach them. Finally got someone who recommended I buy a new one, LOL. Finally agreed to "refurbish" it. Its a good product, just wish they cared a little more. Link to comment Share on other sites More sharing options...
Mandinga Posted December 20, 2011 Share Posted December 20, 2011 They are a very small operation...they used to be in Woodburn, OR, but they have re-located to Vancouver, WA. I'm amazed at how large a presence they have in the marketplace for being a 1-2 person operation:) When I needed parts, I used to just show up at their door, half the time they were home/open. Link to comment Share on other sites More sharing options...
finch6013 Posted December 20, 2011 Share Posted December 20, 2011 I just had to deal with this guy recently. If I can did it up, I think I have his cell number somewhere. The owner and his one shop guy can be a real pain to get ahold of. Link to comment Share on other sites More sharing options...
J-Dog Posted December 20, 2011 Author Share Posted December 20, 2011 They are a very small operation...they used to be in Woodburn, OR, but they have re-located to Vancouver, WA. I'm amazed at how large a presence they have in the marketplace for being a 1-2 person operation:) When I needed parts, I used to just show up at their door, half the time they were home/open. Isaac, do u know what their address is? Maybe I could stop by I just had to deal with this guy recently. If I can did it up' date=' I think I have his cell number somewhere. The owner and his one shop guy can be a real pain to get ahold of.[/quote'] That would be great Brandon. If I can't call them, hopefully I can stop by there office. PM me when u get a chance Link to comment Share on other sites More sharing options...
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