tanktop74 Posted July 14, 2010 Share Posted July 14, 2010 Remember that near fire we almost had a few weeks ago? Well it had damaged my DC8 brick that goes with my Apex controller. I contacted Neptune that same night via email, got a reply within 1/2 an hour. They had me send the DC8 in to Neptune to be checked out, to be double sure that it was not the cause of the mishap. They had me send the DC8 to them via UPS on their dime! They send it back to me all fixed with no charge to me!!! (even though the DC8 was not the cause of the plug meltdown/near fire.) If you are considering a controller of any kind for your tank I would highly recommend Neptune Systems to you! The customer service is above all others!! Beth Quote Link to comment Share on other sites More sharing options...
grassi Posted July 14, 2010 Share Posted July 14, 2010 I had a great experience too. Now I'm gonna test Vortech... Quote Link to comment Share on other sites More sharing options...
ReeFit Posted July 14, 2010 Share Posted July 14, 2010 Good to know. i'm currently trying out the reefkeeper systems. they are local so i'm thinking repairs will be relatively painless. Quote Link to comment Share on other sites More sharing options...
Michael7979 Posted July 14, 2010 Share Posted July 14, 2010 Always good to hear when a business has top-notch Customer Service! Quote Link to comment Share on other sites More sharing options...
Emerald525 Posted July 14, 2010 Share Posted July 14, 2010 They have been amazingly awesome. When you get the controller, it is not a simple thing to set it up and the instructions are not helpful. The guy must use a blackberry or iphone because he responds to emails quickly and even called Beth at 8 o clock at night and talked her through a problem. I am truly impressed that they replaced the plug on the dc8 and returned it in about 2 weeks time for no charge when the problem was not the dc8. Quote Link to comment Share on other sites More sharing options...
reefnjunkie Posted July 14, 2010 Share Posted July 14, 2010 I had a great experience too. Now I'm gonna test Vortech... I'll go out on a limb and tell you Vortech will knock your socks off- At least my two times I worked with them-Blew me away-Their customer service is almost as good as the company I represent-(laugh) Quote Link to comment Share on other sites More sharing options...
Frank Posted July 14, 2010 Share Posted July 14, 2010 I love my apex..... and my Vortech glad to know if I ever need there help. Quote Link to comment Share on other sites More sharing options...
Algae Posted July 15, 2010 Share Posted July 15, 2010 Before I bought my controller I called up support and they returned the call that night. That sold me. The ACjr's have an almost cult status down here! Quote Link to comment Share on other sites More sharing options...
undrtkr_00 Posted July 15, 2010 Share Posted July 15, 2010 "Neptune Systems in Awesome!" Where is awesome? Quote Link to comment Share on other sites More sharing options...
Emerald525 Posted July 15, 2010 Share Posted July 15, 2010 "Neptune Systems in Awesome!" Where is awesome? (laugh) You're on a roll today! I do that to Beth all the time and it really irritates her!(laugh) Quote Link to comment Share on other sites More sharing options...
tanktop74 Posted July 15, 2010 Author Share Posted July 15, 2010 "Neptune Systems in Awesome!" Where is awesome? LOL Awesone is in my fish room man... don't you know that?!?!? BTW that was a typo... Can't figure out how to fix it! LOL Neptune Systems IS Awesome!! 1 Quote Link to comment Share on other sites More sharing options...
Kris Posted July 16, 2010 Share Posted July 16, 2010 Vortech has great customer service. I called them after buying one off eBay that i thought had a bad wet side. They sent me a new wet side it took about 2-3 days from talking to them to having a new one in the tank. Then the new one started to make loud noises after about three weeks or so. So I called them back up and they sent me another took a bit longer the second time but I cant complain. I would recommend them to anyone. Quote Link to comment Share on other sites More sharing options...
grassi Posted July 16, 2010 Share Posted July 16, 2010 I'll go out on a limb and tell you Vortech will knock your socks off- At least my two times I worked with them-Blew me away-Their customer service is almost as good as the company I represent-(laugh) You were right. The new MP10 I got for the frag tank has a cut in the wire grommet. They are gonna send me a new motor. I don't have to send back the old one. I have just to retain it and not selling it. So with a wet assembly I can have a second one for $50? (rock2) They answered in a hour or so: amazing. Thumbs up Note: If your local or online store refuse to take care of it, that is normal. Eco Tech do want to handle the returns directly. 1 Quote Link to comment Share on other sites More sharing options...
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