downhill_biker Posted October 26, 2009 Share Posted October 26, 2009 I just bought a used vortech, and had some issues with it, the wetside was vibrating pretty badly, and the wavedriver wouldn't turn on. Sent it in to vortech. They called me today and while on the phone with Steve he checked the driver. It wouldn't turn on, the electrical guy stuck his hand out, and noticed immediately that the power plug solder that connects it to the board was broken. As the electrical guy fixed the driver, Steve replaced the whole wet side with new parts. Including a new magnet, shaft, bushings, and housing. The only thing that is old on my wetside is the back plate. The electrical guy brought the board back in, they put it all together and he said it worked flawlessly. This was all while on the phone with Steve. Even better is that the pump was second party to me, and slightly out of warranty. He said he would stretch the date, and do it for free. I have never seen customer support like this before! He seached for my package, opened it, commented on my quality packing, and fixed the pump on the spot within 15 minutes! I AM SO FREAKING HAPPY WITH THEIR SUPPORT!!! Quote Link to comment Share on other sites More sharing options...
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