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youcallmenny

Another Hydra Down...

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It's been like 3 months and 2 out of 4 of my Hydra 26's have died and had to be returned.  I just got the replacement for the second light and all 3 'blue' diodes don't function at all.  That's 3 lights that have had to be returned.  They only ship UPS ground too so each time this happens I'm down a light on my tank for a week and a half.  Anyone had these kinds of problems with AI products?  Can I return them?  I am so bummed.  😩  Again. 

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It's been like 3 months and 2 out of 4 of my Hydra 26's have died and had to be returned.  I just got the replacement for the second light and half the blue diodes don't function at all.  That's 3 lights that have had to be returned.  They only ship UPS ground too so each time this happens I'm down a light on my tank for a week and a half.  Anyone had these kinds of problems with AI products?  Can I return them?  I am so bummed.    Again. 
Never had hydras and by the sound of things, I don't think I'll ever purchase them. Sorry for issues you are having. Wish I had a solution... Oh wait, I do!
Sell all your hydras and pick up a Reefi Duo Extreme, from Daniel@danlu_gt. If anything were to go wrong, he's local enough that you wouldn't have to wait a week and a half.
Just sayin'...


Sent from Atlantis 🤙

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I just keep killing heads off the Hydra's as fast as they're growing back!  😂

g.jpg

gt_winter_soldier_squished_hydra_terrorist_by_dinzydragon_dcl0mse-fullview.jpg

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Wow, I was surprised to hear about the problems last time you had an issue.  I can't believe it's still happening!

How long have you had these lights?  What's the warranty period?

My Radion XR30 Pro's have been rock solid. (knock on wood...)

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I've had them for 3 months.  Warranty is 12.  3 out of 5 lights dead is a pretty bad track record.  They had opened and presumably QA/QC'd this light from the look of it but apparently just power-checked it and didn't test diodes.  It seems like it's the entire blue driver because it's the same 3 diodes on each of it's 2 pucks.  

The timing is really frustrating for me too after a year straight of dealing with a different light that wasn't performing at all.  Now it's just been months of dealing with light failures while my tank is taking off.  Well, 3/4's of it is taking off anyways.  Thanks for listening to me vent!  

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45 minutes ago, youcallmenny said:

It's been like 3 months and 2 out of 4 of my Hydra 26's have died and had to be returned.  I just got the replacement for the second light and all 3 'blue' diodes don't function at all.  That's 3 lights that have had to be returned.  They only ship UPS ground too so each time this happens I'm down a light on my tank for a week and a half.  Anyone had these kinds of problems with AI products?  Can I return them?  I am so bummed.  😩  Again. 

This is nuts!  That is an insane failure rate.  Sorry man 😞

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41 minutes ago, youcallmenny said:

The timing is really frustrating for me too after a year straight of dealing with a different light that wasn't performing at all.

I hate to add to the angst but was trying to remember what the other light was...

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Aquahelios/Aquasanrise R120.  Was supposed to be a Reefbreeders product but turned out to be a partnership.  They have a new model with good reviews but those initial ones just wouldn't grow coral. 

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Any chance the serial numbers are close on all the dead lights? Wonder if their supplier gave a bad batch of parts. We're the fans running? 

On another note, them sending you a bad replacement unit right out of the box is a very good reason to not support them as a company at all.

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That’s some bs dude. If u want me to contact them let me know. I have one I could swap it out for and let me deal with ai about the issues. 

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I appreciate it Jeff.  I'm going to give them a call tomorrow and see if they can at the very least let me pay for expedited shipping.  The good news is that the tank is doing wonderfully, even despite the light loss.  

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Sorry you are having these problems Greg.  Hopefully AI will swallow the shipping cost for you.

On a positive note I'm happy that your tank is taking off for you, I really enjoy watching coral grow no mater what kind it is.

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8 minutes ago, youcallmenny said:

Lol

20190709_210403.jpg

Holy crap!  Is that a giant anemone or the monster from Stranger Things?

9340672B-532E-4924-A5CA-D12A12E63A65.jpeg

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Haha Vicky and I are watching the S3 finale right now, good timing!  That's an LTA.  Much safer than BTA's.  Soft sting, doesn't move much and doesn't split.  It's also well over a foot across.

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Well, I called them and they wanted me to mail back both defective lights.  At least they're covering shipping and expediting the return.  Pretty easy customer service but I am not looking forward to what happens after 12 months... 

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27 minutes ago, youcallmenny said:

Well, I called them and they wanted me to mail back both defective lights.  At least they're covering shipping and expediting the return.  Pretty easy customer service but I am not looking forward to what happens after 12 months... 

Well that is a bit of an improvement anyway but still...  I get why you would be worried about the longer term prospects based on your experience so far - so would I!

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Sheesh, I’ve had my used Hydra 52 going on 3 years now, no issues at all...sucks those 26s are acting up so fast!

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