Frank Posted February 26, 2017 Share Posted February 26, 2017 So we changed Internet providers to Frontier and they gave us a new router now the apex won't connect. I have changed cables and still can't see it... I have borrowed a display to help but still no luck.... hope someone has a clue. Sent from my SAMSUNG-SM-G935A using Tapatalk Quote Link to comment Share on other sites More sharing options...
Bevo5 Posted February 26, 2017 Share Posted February 26, 2017 Can you try plugging the cable from the modem into a computer to make sure it's working? Then at least you can start sorting out the problem. What do you mean by "see it?" Are you using a wireless bridge or anything like that? I think you also have to restart the apex when you connect a new cable. Or at least give that a shot. After that go to the Neptune website and post on the forum there. Super knowledgeable people and apex tech support people will respond and help. Quote Link to comment Share on other sites More sharing options...
MBHJGGvV Posted February 26, 2017 Share Posted February 26, 2017 Try connecting to the 2.4ghz channel. Quote Link to comment Share on other sites More sharing options...
Frank Posted February 26, 2017 Author Share Posted February 26, 2017 When you plug in from contoller to computer what do you type to find it. When I log on to my router I dont see where it is contected. I have tried to cables. I went to the neptune forum nothing yet. What should the DNS and the Alt DNS be at? Quote Link to comment Share on other sites More sharing options...
Jimbau Posted February 26, 2017 Share Posted February 26, 2017 You need to do a hard reset on the apex and log your apex into the new modem. On the 2016 model you do that by pressing the reset button for 20 seconds. Don't know how to do it on the classic. Quote Link to comment Share on other sites More sharing options...
Frank Posted February 26, 2017 Author Share Posted February 26, 2017 Got it did a reset to the modem. All is working thanks guys. Quote Link to comment Share on other sites More sharing options...
Bevo5 Posted February 26, 2017 Share Posted February 26, 2017 The old reset to the rescue! 1 Quote Link to comment Share on other sites More sharing options...
Frank Posted February 26, 2017 Author Share Posted February 26, 2017 No how to get the quietdrive mp-10 vortech to wxm. Quote Link to comment Share on other sites More sharing options...
Bevo5 Posted February 26, 2017 Share Posted February 26, 2017 Good luck. That takes a miracle. Quote Link to comment Share on other sites More sharing options...
Frank Posted February 26, 2017 Author Share Posted February 26, 2017 Yea that is what it looks like use to be easy... Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.