kilmca Posted October 9, 2016 Share Posted October 9, 2016 looking to have my oil furnace from 1948 replaced with an electric furnace backing up a heat pump. i'd go natural gas but don't have access to it where i live. contractors are giving me estimates on a coleman CH16B3621 and a goodman DSZC16. i believe there are some hvac contractors on here and i was wondering about manufacturer reliability and customer service? any advice would be greatly appreciated. Quote Link to comment Share on other sites More sharing options...
Danik Posted October 9, 2016 Share Posted October 9, 2016 I used goodman before and they have good warranty and good customer service. Quote Link to comment Share on other sites More sharing options...
Saltwater newbie Posted October 9, 2016 Share Posted October 9, 2016 I would go with the Goodman i have installed both and definitely prefer the Goodman. Quote Link to comment Share on other sites More sharing options...
kilmca Posted October 10, 2016 Author Share Posted October 10, 2016 I used goodman before and they have good warranty and good customer service. well that's good to hear cause i have read the opposite online. the one hvac guy i know, unfortunately retired, said they used to be unreliable but recently have improved their quality. I would go with the Goodman i have installed both and definitely prefer the Goodman. i will say both models have a 10 year parts warranty and limited lifetime compressor warranty. i'm guessing there is something in the fine print that make that a useless warranty past the 10 year mark. thanks for the input guys!. Quote Link to comment Share on other sites More sharing options...
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